FREQUENTLY ASKED QUESTIONS

Can you ship internationally?

We currently ship to the following countries, grouped by region:
Europe: Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Italy, Portugal, Spain, United Kingdom, Switzerland

Africa:Nigeria, South Africa, Egypt, Kenya, and Morocco

Asia: Japan, Malaysia, Philippines, Singapore, United Arab Emirates,Indonesia
North America: Canada, Mexico, United States Oceania: Australia, New Zealand

When will my order arrive?

For international orders, standard shipping (including qualified free shipping) takes 7–21 days. Expedited shipping is also available and reduces delivery time to 3–7 days.Please note that all orders require 1–2 business days to process before shipping. During high-demand periods, additional delays may occur

How do l get a refund?

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return or a warranty.Please contact us at support@weaqon.com previously if you want to return an item. Please do not send it back without contacting us.

Why are my payments not going through?

If you cannot place your order successfully, it may because your money is under pending. We recommend you consult the relevant bank for more details, and if you need further assistance, please do not hesitate to contact us at support@weaqon.com

How do I know which size I need?

If you’re unsure about your size in our footwear or apparel, each product page includes a detailed size chart and fit guide.

How do I track my order?

Roll down to the bottom part of WeaQon homepage at weaqon.com Click “Order tracking” in the “WeaQon” category. Enter your order number and email address, or tracking number, and click “Track”. The location and status of your package will be displayed on the new page.Log into your account. Click into the order you want to track in “Order History” category. Click on its tracking number to get the latest information about your package.You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours. If you have any questions, please do not hesitate to contact us at support@weaqon.com

Are products duty-free?

Please note that customers are responsible for all import taxes and customs duties. For any customs-related issues, contact us at support@weaqon.com.

How do I know if my order is processed?

WeaQon members can view order history and status by clicking your account in the top-right corner of the page. For any order-related questions, contact us at support@weaqon.com.

If the product or size you want is sold out, here’s what you can do:

Subscribe to restock alerts on the product page to receive an email when it becomes available again. Follow @weaqon_ on Instagram and check weaqon.com regularly for restock announcements. Contact support@weaqon.com if you need help or have questions about availability.